FAQ’s
What is your insurance information?
Our Limit is 2,000,000 in liability coverage though Liberty Mutual Insurance
Policy#BKS63784303.
What is your Washington state contractor license?
We are a licensed general contractor, #MTCHAHS818NT.
What is your bond information?
We have a 12,000 bond through Navigators Insurance Company, bond #NAV00031009.
How are materials handled?
In general the client is responsible for selecting their preferred materials ahead of time and having them delivered to the site. Exceptions are made on a case by case basis for smaller projects and we are always happy to provide advice and recommendations.
Is there any “trip charge” to get out to my property?
We do not have an additional trip charge/fee.
What are your hours of operation?
Office hours are 7am-7pm, Monday – Friday.
How long do you guarantee your work?
We guarantee all our labor for 12 months. Some exclusions apply.
What are my payment options?
We accept cash, check, credit, debit, Apple Pay and PayPal.
3% electronic payment processing fee, 4% remote processing fee, no fee on cash and checks.
What if I am currently out of town or out of state permanently?
We can accept a credit or debit card over the phone(4% fee) and we also accept PayPal(3% fee). For larger projects a deposit is required. Arrangements for entry and coordination with tenants is solely the clients responsibility and liability.
Do you charge for estimates?
We do not charge for estimates and usually can provide one over the phone within a few minutes.
Do you provide invoices?
We can provide invoices upon request however we do not do “invoicing”(delayed billing). All clients receive itemized receipts for all work performed.
When is payment due?
Payment is due upon completion of work. We do not offer any type of delayed billing(i.e. net 30/45).
What if I want to cancel or reschedule an appointment?
Existing clients may cancel/reschedule an appointment with no penalty provided they cancel the appointment 3 hours or more prior to the scheduled time.
New clients may cancel/reschedule they’re first appointment with no penalty provided they cancel the appointment 3 hours or more prior to the scheduled time. If a new client reschedules they’re second appointment we require a non-refundable deposit of half of the estimated project total. The full amount of the deposit will count towards the new clients total bill for the scheduled appointment.
If any client cancels/reschedules an appointment less than 3 hours from the scheduled appointment time a 95 fee will be assessed.
What if I forget about my appointment?
In the event that a client is not at the designated address at the designated time we will wait fifteen minutes on site before assuming the appointment has been disregarded. An attempt to contact the client via they’re primary communication method will be made and at least one phone call attempted.
What if my property ends up being outside your service area somehow?
In the event that work is performed outside our designated service area a one hundred ninety dollar fee will be assessed. Any work done outside the service area will not be warrantied in any way. These conditions are in no way intended to endorse out of service area work, we do not do work outside our service area. The only time this is a problem is when clients lie about the property location.
What if I refuse to pay my bill?
If a client refuses to pay they’re bill and some agreement can not be reached the issue will be taken to the district court for a decision. Upon filing the case with the court, a four hundred seventy five dollar administration fee will be added to the original bill.
Please contact the office with any additional questions
(206) 573-8752